Guest Service Supervisor

Permanent

Guest Service Supervisor – Ascot – £29,000 + Excellent Benefits
Step into a luxury hotel environment with outstanding perks and career development

We’re recruiting for a Guest Service Supervisor in Ascot, offering the opportunity to join a prestigious five-star hotel environment. This is a fantastic role for a passionate customer-focused professional looking to step into a leadership position within a high-end setting known for exceptional service standards.

Why apply / What’s in it for you?

• A competitive salary of £29,000 + service charge
• Access to medical, life insurance and pension benefits
• Complimentary overnight stays with breakfast after 6 months
• 50% discount on food and beverage across the group
• Seasonal parties and social events
• Complimentary meals whilst on duty
• Complimentary uniform laundry
• Season ticket and cycle loan schemes
• Complimentary internet for personal use
• Long service awards
• Online discounts with over 1000 outlets

Key Responsibilities:
As Guest Service Supervisor, you’ll play a key role in delivering seamless front-of-house operations:

• Supervise the team and support with day-to-day operational challenges
• Ensure smooth lobby operations with consistent staffing and coverage
• Maintain high presentation standards across guest areas and front desk
• Handle guest queries, complaints, and room moves promptly and professionally
• Coordinate arrivals and departures, keeping guests informed at all times
• Liaise with departments to deliver exceptional customer experiences
• Support financial processes including posting charges and managing petty cash
• Lead shift handovers and maintain clear communication across teams
• Assist with training, development, and performance management of team members

What we’re looking for:
We’re keen to speak with candidates who bring a passion for service and leadership:

• Previous experience in a hotel front office or reception supervisory role
• Strong focus on delivering exceptional customer service
• Confident communicator with excellent organisational skills
• Ability to lead, motivate, and support a team
• High attention to detail and professional presentation
• Flexibility to work shifts including weekends

If you’re looking for your next step as a Guest Service Supervisor in Ascot, this is a fantastic opportunity to grow your career in a luxury setting. Apply now to take the next step.

Job Number │ 935589/INDFOH
Location │ Ascot
Role │ Guest Service Supervisor

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.