Director of Operations

PermanentNEW

Role: Director of Operations

Location: Chippenham

Employer: Private Members’ Golf Club

Salary: £60,000 – £65,000 + Performance Bonus

Platinum Recruitment is proud to support one of the region’s most progressive Private Members’ Clubs in their search for a Director of Operations.

Following a period of substantial growth in golf operations, the Club is now seeking a commercially minded, hands-on leader to professionalise and elevate the administration, hospitality, and business functions of the estate. Working alongside the Director of Golf, you will be a key figure in safeguarding the long-term success and cultural heritage of this prestigious venue.

What’s in it for you?

• Competitive Salary: £60,000 – £65,000 per annum.
• Performance Bonus: Opportunity to increase earnings based on F&B growth and KPI delivery.
• Strategic Autonomy: Lead a thorough review of the current organisational structure and implement your own vision for excellence.
• Professional Environment: Work within a not-for-profit organisation dedicated to reinvesting in member facilities and service.
• Meals provided while on duty.

What’s involved?

As the Director of Operations, you will have total oversight of the “non-golf” business, acting as a peer to the Director of Golf and reporting directly to the Board of Directors.

• Business Leadership: Accountable for the day-to-day administration and hospitality functions. You will be the primary driver of the Club’s financial objectives and forward management plans.
• Hospitality & F&B Growth: Deliver a 25% annual growth target in F&B. You will develop a vibrant social calendar and maximise the use of the Club’s event spaces for members and private conferencing.
• Financial Management: Work with the Finance Director to manage the £1.5m turnover. You will oversee P&L, balance sheets, cash flow reports, and ensure all “value for money” cost reductions are identified.
• Staff Management: Lead, mentor, and restructure the hospitality and admin teams. You will be responsible for HR compliance, payroll, and creating a high-performance service culture.
• Compliance & Governance: Act as the lead for Health & Safety, insurance, and legal frameworks (Companies Acts), managing relationships with auditors, bankers, and legal advisors.

Sound like the role for you?

This is a hands-on leadership role. We are looking for a candidate who can balance high-level commercial strategy with the ability to be present on the floor, engaging with members and driving standards.

Key Requirements:

• Proven experience as a General Manager or Operations Director within a luxury hotel, country club, or high-end hospitality environment.
• Strong commercial acumen with a track record of driving F&B revenue.
• Experience in organisational restructuring and team development.
• Excellent communication skills with the ability to manage complex stakeholder relationships (Boards and Committees).
• Non-golf” background is welcomed; business and hospitality expertise are the primary focus.

Sound like the role for you? Then we would love to hear from you!

Click Apply Now and one of the team will be in touch to discuss this Director of Operations role in Wiltshire.

Don’t forget to speak to your consultant about our “Recommend a Friend” referral scheme and find out how you could earn up to £250 per recommendation.

Consultant: Natasha Seadon

Job Number: 935756 / INDF&B

Job Role: Director of Operations

Location: Chippenham

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.