Spa Manager

PermanentNEW

Spa Manager – Suffolk | Lead a luxury Spa with excellent benefits and career growth

We’re recruiting a talented Spa Manager to lead a high-end operation in Suffolk, offering an exceptional guest experience alongside a supportive and rewarding environment. This is a fantastic opportunity for an experienced leader to take ownership of a thriving Spa, develop a passionate team, and drive both service excellence and commercial success.

Why apply for this Spa Manager role?

Because this is your chance to step into a leadership role where your impact is recognised:

• You’ll earn from £38,000 p.a., depending on experience
• You’ll receive a share of the hotel tips
• You’ll enjoy 50% off treatments and discounted products
• You’ll benefit from 50% off dining across all restaurants
• You’ll have access to an Employee Assistance Programme and retail discounts
• You’ll receive 28 days annual leave including bank holidays
• You’ll gain access to ongoing training and development opportunities

Key Responsibilities:

As Spa Manager, you’ll lead a high-end, standards-driven Spa environment, ensuring exceptional quality and consistency:

• Deliver and maintain five-star Spa and Bubble-rated service standards across all guest touchpoints
• Lead daily Spa operations with a strong focus on luxury guest journeys and personalised experiences
• Conduct regular quality audits, treatment assessments, and service evaluations
• Mentor and develop therapists to consistently deliver exceptional treatments and service
• Oversee guest consultation standards, ensuring bespoke and results-driven treatments
• Drive retail performance through expert product knowledge and tailored recommendations
• Manage team grooming, presentation, and behavioural standards in line with luxury expectations
• Analyse guest feedback and audit reports to continuously enhance service delivery
• Ensure compliance with brand standards, SOPs, and health & safety regulations
• Collaborate with senior leadership on Spa positioning, guest experience, and revenue strategy

What we’re looking for:

We’re seeking a confident and experienced Spa Manager who can inspire a team and elevate standards:

• Proven experience in Spa or Wellness management within luxury environments
• Strong leadership and team development skills
• Excellent customer service and communication abilities
• Solid understanding of holistic therapies and beauty treatments
• Ability to coach and assess therapists across treatment areas
• Knowledge of Spa treatments and retail products

If you’re an experienced Spa Manager looking for your next opportunity in Suffolk, this is your chance to join a high-quality environment where you can truly make an impact. Apply now to take the next step in your career.

Job Number │ 935450 / INDFOH
Location │ Suffolk
Role │ Spa Manager

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.