Guest Service Manager – Lead Exceptional Experiences in Lechlade
Competitive Salary from £33,500 – £35,000 | Inspiring Hospitality Environment
We’re looking for a Guest Service Manager in Lechlade to lead and inspire the hospitality teams at a luxury estate of apartments and cabins. This is a unique opportunity to shape the guest experience, develop your leadership skills, and work in an environment where excellence and innovation are at the heart of every stay.
Why apply / What’s in it for you?
- Onsite parking for stress-free commuting
- Company pension scheme
- Career development in a supportive, inspiring environment
- Working in a hospitality-led luxury setting, where your ideas and leadership are valued
Key Responsibilities:
As Guest Service Manager, you will:
- Lead and continuously improve the guest journey, delivering personalised experiences
- Ensure seamless coordination across Guest Services, Housekeeping, Restaurant and Kitchen, Spa, and other departments
- Resolve guest concerns with professionalism, empathy, and urgency
- Analyse guest feedback and implement improvements to maintain excellence
- Inspire, mentor, and develop the Guest Services team to deliver exceptional service
- Oversee operational and strategic functions across front- and back-of-house departments
- Support financial operations including budgets, KPIs, and revenue optimisation
What we’re looking for:
We’re seeking a Guest Service Manager who can:
- Lead by example with a guest-centric mindset
- Deliver luxury hospitality experiences consistently
- Motivate and develop teams to achieve operational excellence
- Analyse data and guest feedback to drive continuous improvement
- Collaborate across departments to ensure a seamless guest experience
If you’re looking for your next step as a Guest Service Manager in Lechlade, this is your chance to join a hospitality environment where leadership, innovation, and guest satisfaction are at the core. Apply now to make your mark in an inspiring setting.
Job Number │ GSM / INDFOH
Location │ Lechlade
Role │ Guest Service Manager
Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
