Your Complete Resource for Front of House Job Descriptions
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Make dining and other reservations for the guests and obtain event tickets.
Provide information about local features such as shopping, dining, nightlife and recreational destinations.
Make travel arrangements for sightseeing and other tours.
Receive, store and deliver luggage and mail.
Perform office duties on a temporary basis as and when needed.
Pick and deliver items or run errands for guests.
Provide information about local features such as shopping, dining, nightlife and recreational destinations.
Make travel arrangements for sightseeing and other tours.
Receive, store and deliver luggage and mail.
Perform office duties on a temporary basis as and when needed.
Pick and deliver items or run errands for guests.
Ensure the smooth day-to-day operation of the hotel.
Assist all departments within the hotel, particularly the front desk.
Reporting directly to the Reception Manager.
Required to consistently exceed guest expectations, through a pro-active hands-on approach, organisation skills and attention to detail.
Assist all departments within the hotel, particularly the front desk.
Reporting directly to the Reception Manager.
Required to consistently exceed guest expectations, through a pro-active hands-on approach, organisation skills and attention to detail.
Assist on busy reception shifts helping with checking in and checking out guests.
Check all billing is correct and target and budget for the department.
Handle VIP guests and allocate rooms.
Deal with guests’ requests and customer feedback.
Open and close daily shifts and take ownership of the shift.
Train and motivate the team.
Ensure staffing levels are correct and all shifts are covered.
Check all billing is correct and target and budget for the department.
Handle VIP guests and allocate rooms.
Deal with guests’ requests and customer feedback.
Open and close daily shifts and take ownership of the shift.
Train and motivate the team.
Ensure staffing levels are correct and all shifts are covered.
Responsible for the organising and running of the reception.
Duty management shifts as and when required.
Ensure postings, billings, accounts, cash and credit transactions, floats, allowances, balancing and handover procedures are effectively adhered to in line with company policy.
Recruiting and training new staff including Reception, Concierge and Night Staff at all levels.
Dealing with health & safety issues, including being fully conversant with fire alarm systems and evacuation procedures.
Encouraging safe working procedures and carrying out risk assessments.
Meeting revenue targets and organising any bonuses that are met.
Checking stock levels and making sure they are adequate and correct.
Monitoring room inventory in order to maximise the room revenue, occupancy and ADR.
Checking room allocations, upgrades, special requests, meeting & greeting VIPs, corporate and regular guests.
Assist the sales team with ‘show around’.
Liaising with all departments on a day-to-day basis.
Duty management shifts as and when required.
Ensure postings, billings, accounts, cash and credit transactions, floats, allowances, balancing and handover procedures are effectively adhered to in line with company policy.
Recruiting and training new staff including Reception, Concierge and Night Staff at all levels.
Dealing with health & safety issues, including being fully conversant with fire alarm systems and evacuation procedures.
Encouraging safe working procedures and carrying out risk assessments.
Meeting revenue targets and organising any bonuses that are met.
Checking stock levels and making sure they are adequate and correct.
Monitoring room inventory in order to maximise the room revenue, occupancy and ADR.
Checking room allocations, upgrades, special requests, meeting & greeting VIPs, corporate and regular guests.
Assist the sales team with ‘show around’.
Liaising with all departments on a day-to-day basis.
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Lorem Ipsum is simply dummy text of the printing and typesetting industry.
Lorem Ipsum is simply dummy text of the printing and typesetting industry.
Lorem Ipsum is simply dummy text of the printing and typesetting industry.
For a person who has conquered his lower self by the divine self, his own self acts as his best friend. But for that person who has not conquered his lower self, his own self acts as his worst enemy.
For a person who has conquered his lower self by the divine self, his own self acts as his best friend. But for that person who has not conquered his lower self, his own self acts as his worst enemy.
Lorem Ipsum is simply dummy text of the printing and typesetting industry.
For a person who has conquered his lower self by the divine self, his own self acts as his best friend. But for that person who has not conquered his lower self, his own self acts as his worst enemy.
Lorem Ipsum is simply dummy text of the printing and typesetting industry.
For a person who has conquered his lower self by the divine self, his own self acts as his best friend. But for that person who has not conquered his lower self, his own self acts as his worst enemy.
For a person who has conquered his lower self by the divine self, his own self acts as his best friend. But for that person who has not conquered his lower self, his own self acts as his worst enemy.
For a person who has conquered his lower self by the divine self, his own self acts as his best friend. But for that person who has not conquered his lower self, his own self acts as his worst enemy.
Lorem Ipsum is simply dummy text of the printing and typesetting industry.
Lorem Ipsum is simply dummy text of the printing and typesetting industry.
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