Reservations Supervisor

PermanentNEW

Reservations Supervisor – London | Up to £35K + hotel discounts, flexible pay and excellent benefits

Are you an experienced Reservations Supervisor looking for your next opportunity in London? This is a fantastic chance to join a busy, multi-property hotel operation where you’ll play a key role in group reservations, revenue generation and team support. With strong development opportunities and an excellent benefits package, this is a great next step for an experienced reservations professional.

Why apply for this Reservations Supervisor role?

You’ll enjoy a range of benefits designed to support you both professionally and personally:

• Up to £35,000 per annum, depending on experience
• 24/7 Employee Assistance Programme with access to remote GP appointments and confidential support
• Special team rates on hotel stays, plus reduced food and drink prices across partner locations
• Access to up to 50% of your earned wages early
• Salary-sacrifice car scheme
• Pension auto-enrolment
• Opportunity to develop your experience across multiple properties and brands

Key Responsibilities:

As a Reservations Supervisor, you’ll take ownership of the reservations process across multiple properties, with a particular focus on group business.

• Supervise group and individual reservation processes across multiple properties
• Work alongside the Revenue Manager to maximise room revenue and follow group reservation strategies
• Convert enquiries into confirmed bookings and identify opportunities to increase revenue
• Prepare and manage reservations and revenue reports
• Support and guide Reservations Agents, ensuring high standards are maintained
• Coordinate closely with Front Desk and Housekeeping teams to ensure guest requirements are communicated effectively
• Recognise loyalty programme members and ensure a consistently professional guest experience
• Complete quality checks and ensure reservations are accurately managed

What we’re looking for:

We’re looking for an experienced reservations professional who can confidently support a busy team and work across multiple properties.

• Previous group reservations experience within a branded hotel environment is desirable
• Strong understanding of loyalty programmes, ideally IHG One Rewards and Marriott Bonvoy
• Excellent verbal and written communication skills
• Opera experience is essential, with a move to Opera Cloud planned
• Delphi experience would be advantageous
• Strong organisational skills with the ability to work independently and as part of a team
• A proactive approach to delivering excellent guest service and supporting colleagues

If you’re ready to take the next step as a Reservations Supervisor in London, we’d love to hear from you.

Apply now and take your reservations career to the next level.

Job Number │ 49133 / INDFOH
Location │ London
Role │ Reservations Supervisor

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.