Reception Manager

Permanent

Reception Manager – London | From £32,000 + potential live-in, meals on duty and on-site parking

We’re looking for an experienced Reception Manager to join a welcoming, family-run Hotel in London. This is a great opportunity for an experienced front office professional who enjoys delivering excellent guest service, leading a team and playing an active role in driving room revenue. With potential live-in accommodation, this could also suit candidates looking to relocate.

Why apply for this Reception Manager role?

Because you’ll enjoy a supportive environment where you can make a real impact:

• Potential live-in accommodation for relocation
• On-site parking
• Meals on duty
• 40 hours per week across mixed shifts, including weekends
• The opportunity to lead and develop a welcoming Reception team
• A family-run Hotel environment with a genuine home-from-home feel

Key Responsibilities:

You’ll take a hands-on approach to managing the front desk, supporting your team and ensuring every guest receives friendly and efficient service.

• Oversee daily Reception operations and ensure the front desk is always manned and presentable
• Manage guest check-ins, check-outs and restaurant, bar and lounge bookings
• Handle telephone enquiries and guest requirements professionally
• Ensure the team follows booking procedures to maximise sales and room revenue
• Work closely with other departments to ensure accurate reports and information are provided
• Maintain a strong knowledge of the Hotel, its facilities and the local area
• Complete and reconcile daily banking and balance floats
• Support your team in maximising room revenue in line with company standards

What we’re looking for:

We’re looking for someone with strong front office experience who can confidently lead a team while maintaining excellent standards of guest service.

• Previous supervisory or front office management experience
• Experience within a family-run or independent Hotel is advantageous
• Guestline/Rezlynx experience is desirable, although training can be provided
• Good knowledge of sales, revenue and reservations
• Excellent customer service and communication skills
• Good command of written and spoken English

If you’re ready for your next step as a Reception Manager in London, with the opportunity to join a welcoming independent Hotel and potentially relocate with live-in accommodation, we’d love to hear from you.

Apply now and take the next step in your hospitality career.

Job Number │ 49035 / INDFOH
Location │ London
Role │ Reception Manager

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.