Reception Manager

Permanent

Reception Manager – Lead a Luxury Hotel Reception Team in Brockenhurst

Are you an experienced Reception Manager with a background in luxury hotels? This is an exciting opportunity to lead a dynamic front of house team at a prestigious 4-star property in the heart of Hampshire, where your leadership will help deliver exceptional guest experiences every day.

Why apply for this Reception Manager role in Brockenhurst?
Along with a salary of £35,000 plus an average £2,500 tips per annum, you’ll enjoy a range of excellent benefits:

• Social budget for regular team events
• Free meals on duty
• Extra paid day off on your birthday
• Complimentary hotel and spa experiences as part of your training
• Discounted stays plus family & friend discounts
• Referral bonus scheme
• Enhanced annual leave for long service

What you’ll be doing:
As Reception Manager, you’ll be the driving force behind the smooth running of the front desk operation. Key responsibilities include:

• Leading, training, and motivating a team of 5-6 (Receptionists, Porters, and a Supervisor)
• Overseeing day-to-day reception operations, ensuring exceptional guest service
• Managing shift patterns across early and late shifts, 5 out of 7 days per week (45 hours)
• Implementing and supporting the transition from Opera to a new hotel system
• Handling guest enquiries and resolving issues with professionalism and efficiency

What we’re looking for:
We’re searching for a confident and people-focused Reception Manager in Brockenhurst who can:

• Demonstrate previous hotel reception management experience
• Lead from the front, inspiring a team while delivering outstanding guest care
• Adapt to system changes and embrace new processes
• Thrive in a busy luxury hotel environment with varied shift patterns

If you’re a Reception Manager ready to take the next step in your career with a luxury hotel in Hampshire, this could be the role you’ve been waiting for.

Apply now – we’d love to hear from you.

Job Number │ 933655

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.